Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns must be paid for yourself, we do not provide a return label.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crocoscharms@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crocoscharms@gmail.com.

Damaged Parcels
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any incorrect/damaged charms must be sent with proof to crocoscharms@gmail.com - we do not offer replacements for incorrect charms only refunds

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Lost

If you believe your parcel is lost in transit please email crocoscharms@gmail.com

We will then raise this with the courier which can take up to 28 days to investigate - during this time we are advised by Shopify to not refund/send a replacement until it is confirmed by the courier that it is lost as sometimes they can locate the parcel.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crocoscharms@gmail.com.